Service — MRO Workflow
Medical Review Officer Workflow: MRO Routing and Verified Result Management
Under 49 CFR Part 40 Subpart F, a Medical Review Officer (MRO) must review every non-negative drug test result before it is reported as a verified positive. Compliance Portal automates the routing from lab result to MRO interview to final determination—eliminating phone tag and lost paperwork.
MRO Workflow
From non-negative to verified result—without the bottleneck.
Automatic Non-Negative Routing
When a lab result comes back non-negative, Atlas Onboard automatically routes it to your MRO with all required documentation. No manual forwarding, no missed notifications.
Interview Scheduling
Your MRO receives a scheduling link and conducts the employee interview through the platform. Interview records are stored with timestamps for audit.
Result Finalization
Once the MRO makes a determination (positive, negative, cancelled, or test refusal), Atlas Onboard records the verified result and notifies you. If positive, an RTD case opens automatically.
Audit-Ready Documentation
Every MRO interaction—routing, interview notes, determination—is logged and retained per Part 40 retention schedules. Available for DOT inspection at any time.